1. About this Privacy Policy
This Privacy Policy explains how Dr Dip Malde handles personal information when you visit drdipmalde.com, submit an enquiry, request a discovery call, sign up for learning updates or otherwise contact Dr Dip Malde.
It explains what information may be collected, why it is used, who it may be shared with and the rights available to you under applicable data-protection law.
2. Who we are
The data controller for personal information collected through this website is Dr Dip Malde.
Email: excelatperio@gmail.com
Telephone and WhatsApp: +44 7529 220476
Postal address: 7-9 The Avenue, Eastbourne, BN21 3YA
3. Information we may collect
Depending on how you use the website, we may collect:
- Identity information, such as your full name.
- Contact information, such as your email address and telephone number.
- Enquiry and communication information, including information you provide when contacting Dr Dip Malde or arranging a discovery call.
- Marketing and communication preferences, including whether you have agreed to receive updates about free online learning sessions and related learning information.
- Technical information that may be generated when you use the website, embedded forms or third-party services, such as device, browser, IP address and similar operational information.
The website's general enquiry and learning-update forms are not intended for patient records, medical information, radiographs or confidential clinical information. Please do not submit this type of information through these forms.
4. Discovery-call form
The discovery-call form collects your full name, mobile number and email address. The form is provided using Fillout, a third-party form service.
When you submit the form, the information is recorded through Fillout and may be sent to Dr Dip Malde by email so that your request can be followed up.
After submission, you may be invited to continue to WhatsApp. WhatsApp is used to arrange a suitable date and time for the discovery call. A prepared message may contain the contact details you submitted, but you remain in control of reviewing and sending that message.
5. Free online learning updates
The Community page includes a Fillout form for people who want to receive information about free online learning sessions and selected learning updates.
This form collects your name, email address and your consent to receive those communications. Your submission is recorded through Fillout and may be emailed to Dr Dip Malde.
You can ask to stop receiving these updates at any time by contacting excelatperio@gmail.com.
6. How we use personal information
Personal information may be used to:
- respond to enquiries and requests;
- arrange and manage discovery calls;
- provide information that you have requested;
- send free-learning or related updates where you have given consent;
- manage professional relationships and correspondence;
- operate, maintain and protect the website;
- meet legal, regulatory or professional obligations where applicable.
7. Lawful bases for processing
The lawful basis used will depend on the circumstances. Personal information may be processed because you have asked Dr Dip Malde to take steps in response to your enquiry, because there is a legitimate interest in responding to and managing professional enquiries, because you have provided consent, or because processing is required by law.
Consent is used for free online learning and related email updates. You may withdraw that consent at any time.
8. Who we may share information with
Personal information may be shared only where necessary with service providers that support the operation of the website and communications. These may include:
- Fillout, which provides and processes the website forms;
- email and communications providers, where form notifications and correspondence are delivered;
- WhatsApp, when you choose to continue a discovery-call request through WhatsApp;
- Hostinger and other technical providers used to host, operate or secure the website;
- embedded media providers, such as YouTube, where you choose to interact with embedded content;
- professional advisers or public authorities where disclosure is legally required.
Personal information is not sold.
9. International transfers
Some service providers used by this website may process information in countries outside the United Kingdom. Where personal information is transferred internationally, appropriate protections should be used where required by applicable data-protection law.
10. How long information is kept
Personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, maintaining appropriate records and meeting legal or regulatory requirements.
Information used for learning updates may be retained until you unsubscribe or ask for it to be removed, unless there is another lawful reason for retaining it.
11. Security
Reasonable technical and organisational steps are used to protect personal information. These include secure website delivery using HTTPS, restricted access to relevant accounts and the use of established service providers for form processing, hosting and communications.
No internet-based service can guarantee complete security, so visitors should avoid submitting confidential patient or clinical information through general website forms.
12. Cookies and similar technologies
This website and third-party services embedded within it may use cookies or similar technologies that are necessary for functionality, security, embedded forms or media.
Third-party services, including Fillout, YouTube and WhatsApp, may process information according to their own privacy and cookie arrangements when you interact with those services.
If non-essential analytics, advertising or similar tracking technologies are introduced, appropriate information and consent controls will be provided where required.
13. Your data-protection rights
Depending on the circumstances and applicable law, you may have rights to:
- ask whether your personal information is being processed and request access to it;
- ask for inaccurate or incomplete information to be corrected;
- ask for personal information to be erased where there is no lawful reason to keep it;
- ask for processing to be restricted in certain circumstances;
- object to certain uses of your personal information;
- withdraw consent where processing is based on consent;
- request portability of information where that right applies.
To make a privacy request, contact excelatperio@gmail.com. Identity may need to be confirmed before a request is completed.
14. Complaints
If you have concerns about how your personal information has been handled, please contact Dr Dip Malde first so the concern can be addressed.
You also have the right to raise a complaint with the UK Information Commissioner's Office where applicable.
15. Changes to this policy
This Privacy Policy may be updated when the website, forms, services, legal requirements or technology providers change. The date at the top of this page shows when the policy was last updated.
16. Contact
For questions about this Privacy Policy or the use of your personal information, contact:
Dr Dip Malde
Email: excelatperio@gmail.com
Telephone and WhatsApp: +44 7529 220476
Postal address: 7-9 The Avenue, Eastbourne, BN21 3YA